Refund policy

At Dream & Tale, our mission is to create magical moments for you and your children while being mindful of the planet we share. Since each of our products is custom-made and personalized, we have established clear guidelines to ensure you have the best possible experience.

🌿 Sustainable & Local Production

We are proud to produce our items locally through a global network of production hubs. By printing your orders closer to you, we significantly reduce shipping distances and carbon emissions. This "made-to-order" approach also eliminates overproduction and waste, making your purchase a greener choice for the future of our children.

🌟 90-Day Happiness Guarantee

Your satisfaction is our top priority. All Dream & Tale products are covered by our 100% Happiness Guarantee for 90 days. If you are not completely satisfied with your purchase within 90 days of receipt, we will gladly replace or exchange the item to ensure you are happy with the final result.

📦 Processing & Shipping Times

Our decentralized production ensures that your order is handled with care and efficiency:

  1. Local Production: Once your order is placed, it is routed to the production facility nearest to your delivery address. This stage typically takes 1-3 business days.
  2. Fast Shipping: Local production means shorter transit times. Once shipped, delivery usually takes 3-6 business days. You will receive a tracking code via email to follow your package's journey.

Note: We partner with over 40 reliable global and local carriers (such as DHL, FedEx, and UPS). While we strive to meet these timelines, occasional delays due to carriers or seasonal peaks are beyond our direct control.

🔄 Return & Replacement Policy

Because these are unique, personalized products, we cannot accept returns for a change of mind or errors made by the customer during the ordering process. However, we will take immediate action in the following cases:

  • Our Mistakes: If we made an error in the personalization based on your instructions, we will send a corrected product at our expense.
  • Damaged or Defective Items: If your order arrives damaged, please send a photo of the item and the packaging along with your order number to support@dreamandtale.com. We will arrange for a free replacement as quickly as possible.

❓ Frequently Asked Questions

Why is local production better? By producing locally in 32 countries, we support local economies and ensure your order doesn't have to travel across the globe, which results in a much lower carbon footprint and faster delivery.

Can I get a refund if the carrier damages the package? In case of damage during transit, we guarantee a free replacement of the item. While we do not offer monetary refunds for carrier-related issues, we will ensure you receive your perfect book in excellent condition.

Need help? Our team is here for you: